Shipping policy

At Rhinestone123, we are responsible for ensuring that the purchased digital merchandise is delivered to you efficiently. One thing to note is that our products are in downloaded format; hence, there are no shipping charges. We, however, feel that you still might have a few floating questions in your mind regarding how to approach and download your files. So, here is everything that will help you regarding our digital shipping policy:

Digital Downloads

1. Instant Access:

• After your payment, you will instantly be e-mailed a download link to your purchased files. This e-mail should be with you in a few minutes after ordering.
  
• Log into your account then go to "My Account" or "Order History". The links to your downloads are there.

2. Order Confirmation Email

• Note: Enter a valid email address during checkout so your download link will be delivered.
• It should come in a few minutes after purchase. If not, kindly check your spam or junk folder.

3. Download Limits

• There wouldn't be any limit to how many times you can download your files. However, we would recommend keeping a copy of the files by downloading and transferring them to your backup storage ASAP after purchase.

4. File Formats

• Digital products are available in the following formats: SVG, PNG, AI, DXF, EPS, and CDR. Always remember to open files as the correct files on which the proper software will be able to view and process them.

Support and Help

• Need some help?
  If there is something wrong with your download - for example, you accidentally ordered the wrong format - please contact our support at support@rhinestone123.store. We will help you with troubleshooting so that you can get your ordered files as quickly as possible.
• FAQs
  For help downloading your digital files, please go over our FAQ page or stop by our blog post How to Download Your Digital Files.

Refunds and Returns

• Digital Products:
  Due to the fact these are digital products and in this case an intangible items as we never provide refunds or exchanges once the file has been downloaded. If there is a problem with something you purchased please submit a ticket for assistance.
• Customer Satisfaction:
  Your satisfaction is very important to us. Please do not hesitate to contact us with any questions/concerns regarding your purchase. We will do our best to address your concerns.

Contact Us

For any other question/concern regarding our shipping policy, please mail us at support@rhinestone123.store.

Thank you for choosing Rhinestone123 for your digital designs. It is our goal to provide nice products with good customer service so you can enjoy crafting.